Terms and Conditions
Terms and Conditions for Meal Plan Subscription and Delivery
Last Updated: [26.10.2024]
Provided by OBBZ International FZ LLC
Based in Dubai, United Arab Emirates
Introduction
By subscribing to the meal plan service available on Getbaon.com, operated by OBBZ International FZ LLC (“we,” “our,” or “us”), you agree to be bound by these Terms and Conditions (“Terms”). Getbaon.com operates as an e-commerce platform connecting customers to meal plan options from trusted suppliers and vendors. These Terms constitute a legally binding agreement between you (“the customer”) and Getbaon.com, outlining the scope, limitations, and conditions of service.
Subscription
Upon subscribing to a meal plan, you will receive meals according to the specifications of your selected plan. Subscriptions renew automatically at the end of each billing cycle unless canceled in advance. OBBZ International FZ LLC reserves the exclusive right, at its sole discretion, to modify, suspend, or discontinue the meal plan service or any component thereof, including but not limited to meal options, delivery areas, and supplier partnerships, at any time and without prior notice.
Right to Deny Service
OBBZ International FZ LLC retains ultimate authority to deny or discontinue service to any customer for any reason, including but not limited to:
• Non-compliance with these Terms.
• Disruptive, abusive, or inappropriate behavior towards our staff, delivery personnel, or suppliers.
• Suspected fraud, misuse of the service, or illegal activity.
• Operational or logistical limitations, including delivery address accessibility or supplier availability.
• At our discretion, we may deny service based on business needs, operational efficiency, or any circumstance that could compromise service quality or customer satisfaction.
Decisions to deny service are final and not subject to appeal. Any remaining subscription balance after service denial may be refunded or forfeited at OBBZ International FZ LLC’s sole discretion.
Payment
Subscription fees are due upfront and will be charged to the payment method provided at the time of subscription. By subscribing, you authorize us to charge all applicable fees. Payment processing is managed by third-party services, and OBBZ International FZ LLC is not liable for payment errors, delayed transactions, or issues arising from payment provider policies.
Delivery
Deliveries are coordinated with third-party suppliers and delivery partners. As an e-commerce platform, OBBZ International FZ LLC does not control the actual delivery process and is not liable for delivery accuracy, timing, or location accessibility. Customers are responsible for providing a correct, accessible delivery address. Delivery failures due to inaccurate or inaccessible locations are not the liability of OBBZ International FZ LLC, and no refunds will be issued in such cases.
Cancellation Policy
Subscribers may cancel at any time by logging into their account or contacting customer support. Cancellations must be requested before the next billing cycle to avoid charges. Cancellations after renewal are non-refundable, and service will continue until the billing period ends. OBBZ International FZ LLC reserves the right to deny reinstatement of promotional rates or benefits upon resubscription.
Refund Policy
Refunds are limited to meals delivered in visibly damaged or spoiled condition, as determined solely by OBBZ International FZ LLC. Refund requests must be made within 24 hours of delivery, accompanied by evidence of the meal’s condition. Refund decisions are based on supplier policies and are not guaranteed. Refunds are not issued for cancellations, delivery delays, or dissatisfaction unrelated to meal quality.
Discount and Promotion Policy
Promotional offers and discounts may be introduced at OBBZ International FZ LLC’s discretion and are subject to change or withdrawal without prior notice. Discounts and promotions cannot be combined unless specified. We reserve the right to determine eligibility for any promotion or discount and to withdraw promotional benefits at any time without explanation or liability.
Service Modifications and Enhancements
OBBZ International FZ LLC reserves the unrestricted right to modify, improve, or otherwise alter any aspect of the service, including menu options, delivery methods, and partnerships, without notice. Any improvements, updates, or changes are made solely to enhance the user experience, and OBBZ International FZ LLC is not liable for any inconvenience, dissatisfaction, or perceived service degradation resulting from such modifications.
Liability and Health Disclaimer
As an e-commerce platform sourcing meals from third-party vendors, OBBZ International FZ LLC is not liable for health issues, allergic reactions, or sensitivities resulting from meal consumption. Customers are solely responsible for reviewing ingredient information, identifying allergens, and making dietary decisions in alignment with their health needs. We disclaim all liability for issues related to meal quality, health effects, or any harm arising from consumption.
Limitation of Liability and Indemnification
To the fullest extent permitted by UAE law, OBBZ International FZ LLC, its affiliates, employees, and agents shall not be liable for any damages, losses, or claims arising from the use of this service. This includes but is not limited to direct, indirect, incidental, consequential, or punitive damages, regardless of the cause of action. By subscribing, you agree to indemnify and hold harmless OBBZ International FZ LLC from any claims or liabilities arising from or related to:
• Denial of service.
• Modifications or discontinuation of the service.
• Issues involving third-party suppliers, meal quality, or ingredient information.
• Any risks inherent in meal consumption or meal delivery.
Changes to Terms
OBBZ International FZ LLC reserves the exclusive right to update, amend, or replace these Terms at any time, without prior notification. Significant changes will be posted on this page. Your continued subscription constitutes acceptance of any modifications or updates to these Terms.
Governing Law
These Terms are governed by the laws of the United Arab Emirates, and any disputes arising from or relating to these Terms or services shall fall under the exclusive jurisdiction of the UAE courts. By subscribing, you waive any rights to claim damages inconsistent with these Terms.
Contact Us
For any inquiries about these Terms, please reach out to us at:
• Email: [hello@getbaon.com]
• Address: Obbz International FZ LLC - In5tech Dubai, UAE